Cybersecurity Reach Foundation
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investigatingBrand: Canon, Brother, and HP

Printer support pages push remote-access tools

A printer-support site using Canon branding shows a printer error, asks visitors to download a driver, and offers several remote-access tools under a support menu. Related subdomains reported under myprinter[.]live use Brother and Canon branding; the same pattern may also impersonate HP. The pages may be trying to persuade visitors to give an unfamiliar person access to their computer.

Three printer-support page examples using Canon, Brother, and HP branding show similar driver-download prompts; the Canon example also shows a menu listing remote-access tools.
Supplied screenshots show similar printer-driver download pages using Canon, Brother, and HP branding. The Canon example also offers remote-access tools.

Observed domain or link

  • myprinter[.]live
  • brother[.]myprinter[.]live
  • canon[.]myprinter[.]live

What to do

  • Do not download a driver or remote-access tool from this page.
  • Close the page and get printer software from the manufacturer's official website or the printer's manual.
  • If you installed remote-access software, disconnect the computer from the internet and ask a trusted technician or the software maker for safe removal guidance.
  • If someone accessed the computer, change important passwords from a different trusted device and contact your bank if financial information may have been exposed.

What this alert does not establish

  • The supplied screenshots show Canon, Brother, and HP branding. The Canon screenshot shows a support menu listing remote-access tools; the images do not show whether a tool was installed or whether a remote session occurred.
  • The Brother screenshot visibly shows brother[.]myprinter[.]live. The HP screenshot shows the same driver-download layout, but its address is not visible in the supplied image.
  • Scammers may change the brand, subdomain, wording, or remote-access tool while using the same approach. Verify the current page before sharing a printed copy.

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Last updated:

This alert is maintained from the shared Cybersecurity Reach Foundation / ScamArchive alert record.