What we are and are not asking staff to do
Staff do not have to decide whether a message is a scam. Nobody can do that reliably from a screenshot, and it is not a fair thing to ask of anyone at a front desk.
The job is smaller: be a calm person who says slow down, and point at the free help. That is the whole ask.
Notes for whoever prints this
- Add your branch name and opening hours.
- Large print works well here. Many of the people who need it most read it at a distance.